Support
Puraclenz Support.
Solve a problem, find replacement parts and get expert tips.
P3000, P1500, P750
Calculate how many Puraclenz units are required to clean your environment.
Step-by-step instructions for where to install or mount your unit.
Activate your 2 year limited parts warranty and receive support from Puraclenz experts.
Understanding the Display Icons

Power Green LED On
Normal Operation

All LEDs Off
No Power

Lamp Red LED On
Replace Lamp
Unit Not Working

Lamp Red LED Flashing
Top Cover Open
Unit Not Working

Power Green and Filter Red LEDs On
Normal Operation
and Order Filter

Filter Red LED Flashing
Filter Tray Open
Unit Not Working

Filter Red LED On
Change Filter
Unit Not Working

Service Red LED Flashing
Call for Service
Unit Not Working
Maintenance
Change the Pre-Filter
Replace the Cell
Replacement Parts
Please see below to order replacement parts for your P-series purifiers. The Pre-Filter needs to be replaced or washed every 6-12 months depending on the air quality of the installation space. The Cell will run for 2.5 years before it will need to be replaced. These time durations assume 24/7 continuous use. The P-series purifiers include indicator lights that automatically notify the user when to replace the Cell or change the Pre-Filter. It is easy to replace the Pre-Filter and Cell in just a few minutes.


Frequently Asked Questions.
The Pre-Filter needs to be replaced or cleaned every 6-12 months depending on the air quality of the installation space. The Cell will run for 2.5 years before it will need to be replaced. These time durations assume 24/7 continuous use. The purifier includes indicator lights that automatically notify the user when to replace the Cell or change the Pre-Filter. It is easy to replace the Pre-Filter and Cell in just a few minutes.
The Puraclenz purifier is warranted against original defects in materials and workmanship for a period of 2 years from date of purchase, when used for normal purposes in accordance with the User Guide. This warranty provides, at no cost to you, all parts necessary to ensure your purifier is in proper operating conduction during the warranty period. This warranty is subject to the Limited 2 Year Parts Warranty Terms and Conditions.
Models P3000, P1500 and P750 are powered by a standard USA electrical outlet (120V/60Hz) and only consume 15W of power. It includes a 6ft long power cord with 3 prong Type B USA plug.
Your purifier works most efficiently in a sealed environment – opening the windows can allow more pollutants to enter the air in your home, which means your machine will take longer to work.
For Additional Support.
ONLINE:
To help us address your inquiry as quickly as possible, please include the following in your email: Your name, contact number, product model or serial number.
PHONE:
1-833-360-PURA
EMAIL:
support@puraclenz.com
HELPLINE HOURS:
9:00am-5:00pm EST
Monday to Friday
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